About Seel Delivery Guarantee

Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
  • Arrival delay: Claim for $5 if your domestic package is not delivered within 15 days since fulfillment (30 days for international package).
  • Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
  • Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
  • Delivery Guarantee also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit Seel Resolution Center to easily resolve your package issues if any of the above happens.
After purchase, you will receive an email with details of the Delivery Guarantee coverage and instructions on how to report an issue.
If a package is damaged or lost or delayed during shipping, you can report the issue through the Seel Resolution Center.
Please note: Delivery Guarantee is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.